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Building Resilience in the Workplace

In the modern era of digital transformation, the workplace evolves into a more stressful environment. When a business faces a sudden challenge, its environment changes drastically along with the employers and employees. But not everyone has the strength to adapt to the sudden changes which develop a stressful and hostile workplace. However, some people ride the wave without any stress and even achieve success. 

So, what do they have that are different from the other employees? 

The answer is ‘Resilience’. 

With the ever-changing nature of the workplace, employers and employees need to learn how to be resilient. Resilience is understanding the change and learning to cope and bounce back from any challenging situation. Being resilient enables the employees to manage the stress, increase competitiveness amongst their peers in the job market and handle challenges with an open mind. With the increasing challenges, such as COVID-19 arising out of the blue, the employees are in dire need to nurture adaptive resilience in the workplace to act immediately by identifying the areas they lack and taking necessary training to restore them. 

Why is it important?

With so much chaos happening in the workplace, there is a constant need for individuals to build resilience and overcome adversities. According to the American psychological association, resilience is the process of understanding and adapting to the sudden adversities, threat, or stress which develops in a relationship, or at work. Building resilience in individuals can benefit the employees and the organization. A resilient workforce can be an asset to the business as they are highly efficient and productive in the long run. Such workforce is highly likely to be healthier physically and mentally, and readily engage in all the activities as they feel valued at their workplace.

Subsequently, they get invested in working towards their goals by supporting each other as a team in helping the organization succeed, regardless of their challenges and situation, be it under pressure or a sudden change in the business environment. Thus, building resilience in the workplace can, directly and indirectly, affect the business in a positive stance with the increased productivity, improved engagement among the employees, high employee retention, and a healthier workforce, which acts as a fool proof evidence for displaying its importance.

How to build resilience in the workplace? 

Technology has exponentially improved over the past few decades, yet, humans face difficulties to adapt to sudden challenges in the environment. With 2020 being the hardest and most inconsistent year that tested even the most focused and conditioned human beings on the planet, just imagine how hard it would have been for the rest of the world. However, with the right mindset and newly learned skills, we can mitigate any challenging situation and master the changes, making it all work. 

Building resilience takes time, practice, and above all self-awareness and self-reflection. Resilience can be at the individual level or organizational level. With the support of leaders in the organization, the workforce can obtain the needed help to build their resilience through the right tools and training. The above factors reassure the employees of their value in the workplace. 

So, how can one develop a resilient workforce that can also benefit the business? 

In this article, we will walk you through the practical tools and techniques that can be used to build resilience in the workplace environment. 

  • Invest in Physical and Mental Wellbeing 

The general idea of understanding and investing in individual physical and mental wellbeing has never been focused on as much as the post-COVID pandemic breakout. Organizations had always been wary of their employees’ mental and health aspects. However, with the uncontrollable outbreak of Covid-19 and employees forced to work remotely, the focus has shifted towards this altogether. Workplace stress can be a critical factor affecting the physical and mental wellbeing of the employees, even while working remotely. To curb these issues, businesses can create structured programs for their employees. For example, frequent online team building sessions can make the employees feel connected and also encourages them to open up about the difficulties they face. 


  • Preparing for the unforeseen future 

 Future can be highly volatile and unpredictable. With the current situation, the most important step one must take while building a resilient workforce is preparing them for the unforeseen future. Being ready for a sudden and dynamic change in the workplace can help the employees stay stable without having the stress, fear, or anxiety about the turn of events. It can be done by analysing the various trends that arise occasionally in the corporate world and try to assess them in a multitude of dimensions. When the analysts suspect a potential change, then necessary actions should be taken within the organization to train and prepare the employees without affecting the productivity. 


  • Developing skills through training

 In the ever-changing world, knowledge is something that must always be enriched and fed. The more you obtain knowledge, the greater are the chances you excel and succeed in your chosen field. This is exactly applicable while trying to build a highly resilient workforce. The employees must be provided with adequate training that can enhance their capabilities into increased productivity, which is a win-win situation for both the employees and the organization. To make this work, the organization must provide various hands-on training that allows them to stay focused on their goals, duties, and responsibilities. 


For example, Communication is the key to successful businesses. However, there are various communication difficulties such as lack of English-speaking skills, conversational skills, and speaking abilities that the employees face within the organizational structure. With the lack of communication skills, the employees are bound to have more confusion in implementing their skills and delivering better solutions which results in increased chaos.

To eradicate the problems related to communication, the leaders can provide tools such as the TOEIC tests to the employees. TOEIC tests can enhance the English proficiency of the employees in the various aspects of communication such as listening, reading, writing, and speaking. With the availability of such tests, the employees feel motivated over time, and along with their developed skillsets, the productivity and profitability of the organization increase too in the long run. Further, the employees will appreciate the fact that they are valued, which enhances their job satisfaction. 


  • Enhancing the problem-solving skills

 Along with various professional skillsets, every individual should be versatile in having analytical skill sets such as problem-solving as well. Problem-solving skills are the most sorted out resilience-building skill that every individual need in an organization to maintain stability during difficult times. To enhance the problem-solving skills, the employees must be aware of the situation they are in and try to assess it by coming up with the best possible solutions. This is an essential activity that should be performed frequently to keep them on their toes. Practicing such situational problems and providing analytical solutions can help the employees stay vigilant and enable the organization to grow during the challenging period. 


  • Getting connected

 Every organization should have a social support club where the employees get to meet and connect occasionally. Getting connected is one of the basic yet important resilience-building techniques that an organization can provide to help the employees buffer against work-related stress. Apart from helping them to manage their stress, it also enables the employees to solve various challenges and identify new opportunities for climbing towards their goals within the organization. A successful resilient person will be an extroverted individual who gets to extend their connection towards a vast pool of people gaining more expertise and knowledge with their valuable connections. Building meaningful professional connections lead the employee and the organization towards a path to success. 

To conclude

Resilience is an incredible asset that brings in optimistic changes and enhanced business prospects for individuals and businesses. Starting to accept our failures and trying to work on them without losing hope, is something that every individual should learn, irrespective of their job status. Identifying, understanding, and working on your failures can make wonders for the personal and professional life. Thus, we believe that these thought-starters were of some help in understanding resilience, its importance, and ways to build them. Once you have built a successful and highly resilient workforce, there is nothing to stop your growth together.  


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